We’re thrilled to share that The Layer has been named Best Software Application of the Year at the Comms National Awards 2025, one of the UK’s most prestigious events celebrating innovation, service, and excellence across the ICT channel.
The ceremony, held at the Park Plaza, London, brought together the best of the telecoms and MSP industry to recognise those shaping the future of connected business. To take home this award among such strong peers is a huge honour, and a proud moment for the whole team.
A Year of Real Progress
Over the last twelve months, we’ve focused on delivering tangible improvements for our customers... not just through new features, but through reliability, scalability, and the overall user experience.
Some of the highlights that helped make this win possible include:
- Automation and AI – AI-driven helpers from service desk to onboarding.
- A refreshed UI and improved documentation – making The Layer more intuitive, accessible, and self-service friendly for both new and existing MSPs.
- Deeper platform reliability – from performance optimisation to full regression testing and real-time monitoring.
- Partnerships that matter – strengthening collaboration with industry leaders like Giacom, enabling customers to unify sales and provisioning in one platform.
Every improvement has been guided by our customers, MSPs, telecoms resellers, and service providers who trust The Layer to run their business. This award is as much theirs as it is ours.
Gratitude to Our Team and Partners
This achievement belongs to the entire Layer team, from developers and QA to customer success, product, and operations. It’s a testament to what happens when innovation, collaboration, and a shared purpose come together.
We’d also like to thank our partners and customers, who continue to challenge and inspire us to make The Layer even better. Your feedback and support are the driving force behind everything we build.
Looking Ahead
Winning Best Software Application isn’t the finish line, it’s fuel for what’s next.
As we head into 2026, we’ll be expanding on our vision of connected automation, continuing to simplify complex MSP operations through data-driven insights, smarter workflows, and scalable multi-tenant architecture.
Thank you to the judges for recognising our journey, and to everyone who’s believed in The Layer along the way.
Here’s to what’s next. 💙
