Whether you're looking to grow your business, consolidate disparate systems or implement process automation, The Layer will simplify the process. Having control of your business and knowing exactly what’s going on at every stage helps you to avoid any potentially damaging problems before they impact your bottom line.
Nurture your leads with our presales module, which incorporates task management, email templates, contract expiry capture and lead delegation. By using advanced features, such as appointment booking, feedback, KPI setting and reporting widgets, you can easily monitor the number of opportunities created and their quality.
Let your sales team flourish with intuitive sales processes and automation. Improve task management, forecasting, reporting and sales management with a single view of all customer interactions.
Look after customers with our dedicated service module. With a highly customisable case management system, smart workflow, live widgets, SLA and customer feedback monitoring, your customers will never feel forgotten.
Our order processing module provides a real-time, 360⁰ view of the progress of orders. Your order processing teams can manage key tasks such as: order approvals, credit checks, porting dates and stock dispatch in a single platform to reduce errors, saving both time and money.
Successful marketing engages users with the right information at the right time. Using powerful datasets within The Layer, with its ability to create beautiful HTML campaigns allows you to target prospects and customers at the right time in their buying journey. Smart analytics enable you to measure success and calculate ROI to inform future decisions.
Ensuring you are collecting the right revenue and making payments in a timely manner is vital to your business success. Our Finance and Reporting module ensures you can manage all your financial processes and reconciliations in one easy to use platform without inhibiting growth.
CRM stands for Customer Relationship Management. It's software that enables management of interactions throughout the whole customer lifecycle. A basic CRM is essentially a database with an overview of contacts, key company information, notes, tasks, and file management for proposals and quotations.
A comprehensive CRM, when used to its full potential, enables workflow automation, unlocks insightful real-time data, improves customer service and improves sales performance & retention.
Implementing a CRM and embracing digital transformation can bring many benefits, including:
The telecoms industry is unique in many ways, including the handling of a vast number of products and services, different manufacturers, distributors, various providers and infrastructure owners (networks and carriers). The Layer takes this into consideration and makes managing pricing, quotations, product marketing and calculating commissions easy.
There are many factors to consider when selecting a CRM provider and most traditional supplier packages are not easily tailored to take those differences into account: cue The Layer. We've spent over 10 years designing, planning and producing our software. By combining industry knowledge and advanced development skills we have created a product that will do exactly what your business requires it to.
We can't speak for every CRM, but The Layer is a secure cloud-based platform.
Data is transferred between you and the The Layer service using the same AES 256-bit encryption used by financial institutions. Not only that but your data is also encrypted while stored in our datacentres.
Our application is inherently secure due to the numerous layers of security applied during the development. We’ve thought of all external and internal threats and have taken all possible steps to mitigate them. Finally, we proactively monitor any threats to our application in order to take evasive action.
We also operate both centrally managed and customer-configured backup options for an extra piece of mind. If you'd like more information how we do this and where your data is stored, visit our Technology page.