Delivering value

Support "Work From Anywhere"

Secure cloud-based platform accessible anywhere, designed to help Telecoms & IT businesses drive revenue & increase retention.

Understand Your Customers

Unlock the power of a single pane of glass, with a 360-degree view of all data, and easy access to customer accounts in one powerful system.

One System, One Login

Remove the need for multiple systems with a single log in to The Layer. Intelligent integrations allow you to manage the whole customer journey from a single system, developer tools & a powerful API.  

Boost Retention with High Value Data

Keep your customers & leverage existing revenue streams with insightful data about your customer accounts & purchasing history. Offer cross & up sell opportunities and deliver lightning fast lead-to-order times.

Analyse & Optimise

Turn your data into high value information with real-time KPI reporting and dashboards to make better, more informed business decisions.

Unlock Operational Efficiencies

Streamline your business processes, reduce manual tasks, admin time and data duplication with automated workflows and industry specific integrations delivering a ‘single source of truth’.

Scale Your Business

The Layer can scale with your business as you integrate new products, services or acquisitions. With clever integrations you can add additional tools as your business grows.

Speed up Quote to Invoice Time

Configurable CPQ tool designed specifically for the Telecoms & IT industry with signable PDF quotes.

Unite teams to drive business growth

Organise your business operations and make insightful decisions with high value, industry-specific CRM data. Increase sales, grow your pipeline and build better relationships with customers.

The flexibility and agility of The Layer has allowed Tela to streamline its various acquisitions via the seamless importing of various off line spreadsheets and CRM systems into one repository to allow the business to benefit from a consistent and standardized approach on sales, customer service, support and back office.
Shez Cheema
Tela Technology


Fixed-line & connectivity sales growth
Source: Tela Technology, 2022

Managed approach to onboarding

Let our experienced professional services team take the pain and worry out of changing systems with our fully managed onboarding process. They take ownership and responsibility for making sure each project is a success, and ROI-centric, minimising the risk to your business.

Business Analysis

This is the most important step for a successful project. We get under the skin of your operations by reviewing your existing systems and processes across the entire business. We present our findings, highlighting any key configuration and development requirements, to ensure we deliver a solution that fits your specific needs and goals.


Working closely with your project team, and using specialist project management tools, we will initiate and configure your unique instance of The Layer. All activity is carried out with agile development methodologies, with collaboration and check-ins at every stage.


We arrange regular reviews and hold sessions with key stakeholders to walk them through key configuration points and features. We encourage feedback and implement any relevant changes before providing access to fully test and sign off the functionality.

Data Migration

Our data team collaborate with you to carefully review your existing data structures across all data sources to create a detailed migration plan including an agreed schedule. We have over 10 years of delivery experience and understand the pitfalls that can occur so we are well versed in this important stage of the process.


End user adoption is key for maximum ROI. Our project team will ensure that all users receive customized training with supporting material for your new CRM. Our post launch process ensures we continue to collaborate and be on hand should you need any guidance.

In-Life Support

Once you are fully onboarded you will be given a dedicated account manager and contact details. Our customer portal will provide continued access to a number of tools, chat facility and knowledgebase content.

View some of our recent customer case studies