When we started looking at the project to replace our legacy in-house systems, we absolutely knew we needed this kind of single platform that would give us that end to end view of the journey. What really stood out about the layer is they knew the market. And that the platform was already set up with kind of comms IT MSP services in mind.

We were able to take something that was kind of already 80% there and then work closely to iterate that and develop it to make it our own, as well as frankly, it was just a great team that we really felt understood our business and would be alongside us all of the way. You know, both those things have proven to be really true with five acquisitions over the last.

Five years we're year on now. From the layer integration, we would've had no chance of doing the acquisitions in it and becoming the kind of seamless UK wide organization that we are now working across three locations all in the same way, across the same data, in the same processes. If it hadn't been for the layer.

So that's been really helpful in kind of getting us to the stage that we are now. As a business, it's very, very difficult to track all the meaningful conversations that you've had with customers that might then result in something that's beneficial to both parties. What the layer does with that, with regards to the scheduled callbacks, the auto load of tasks, you are constantly getting that reminder from the layer to say.

Hey, don't forget about this client. You had a great conversation. There could be something at the end of it. The layers really helped with managing the service side of the business. We've amalgamated four ticketing systems into the single platform of the layer, allowing a single platform for not only the engineers, but also the customers to interact with.

We are currently in beta with the portal with some of our customers. Again, through that collaboration and that communication, which is all about setting those expectations and allowing the customers. To interact with us and gain efficiencies from our perspective because it's crucial for them to be able to see what's going on with the case.

That portal's invaluable to us. We see it as a key component going forward, and those that we have started doing a beta program with have found it useful. And we're looking forward to rolling that out to the rest of the customer base. One of the things we, we love about the layer is it does lots of things brilliantly itself, but it also integrates with some of our kind of specialist applications and kind of comms in it.

Billing is notoriously a huge challenge to make sure we get it accurate. We get it right. And is the source of a lot of the data. So being able to have a really tight integration with ability has been fantastic. So by having a really close integration means we've got a single source of the truth. It means any of the team can answer any of the questions about our customers.

So it is really helped us, you know, elevate the customer experience and give the colleagues the right information for them to deliver a brilliant customer experience themselves and make the colleagues' jobs easier. One challenge that the layer has completely removed for us at Windsor is doing the gap analysis almost.

So where you might have a customer that has a healthy spend, but it's only on one outta the possible five products. That's where the layer's really, really helpful in terms of listing the assets which each customer has and or products app, there's ample opportunity to help that customer on their wifi cloud telephony security.

Firewalls. So it just allows for perfect targeting of the gap analysis and the layer is really, really handy to help us do that. Outside of our specific requirements, there's a kind of ongoing program of development as well, so you get kind of wi weekly updates on what's going live in terms of system developments, you know, staying relevant and and staying up to date, and kind of adding additional functionality.

Data is a huge challenge and opportunity in all organizations. The reporting suite is really great in terms of turning that into actionable insight and actionable information, but what we've also found hugely beneficial is the open architecture of the layers, the native API, which makes it super easy to kind of clear and drag and drop any of that information into our Power BI dashboards.

So we've got this kind of mix of a single source of the truth, the layer, which can integrate into any database. Plus this kind of super easy way of pushing it into our central management reporting through Power BI is work together, you know, with a bit of planning and you know, really good collaboration with the Layer team as well to create that kind of single source of actionable insight.

We would definitely recommend anyone in the kind of comms I-T-M-S-P space. Has a conversation with the layer if they're thinking about making that big change, if they were hugely helpful in guiding us on our strategy and guiding us on our approach. So yeah, if you are looking at your options, then you know, the layer should definitely be up there.

And I wouldn't make a decision without having have a conversation with them first.

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