A wealth of features under the hood


With so many features available, we've categorised these by module to let you explore the benefits that our platform can have in your business. There's a lot here, so if you're interested in looking at this at a higher level, head over to our What We Do page, or click on the link below.

Core Platform Features

Global Search

Search for records by any system type, including company & contact names, asset references (IMEI, serial), post code and account number.

Modern User Interface

Our fluid user interface fits to your browser window so you don't have to squeeze all that data into a fixed width frame.

Single Sign On

Use a single set of credentials to log on to all Layer platforms, and securely generate API keys assocaited with these.

Two Factor Authentication

Optionally set two-factor authentication to ensure your user logins are valid.

Work Stacks

Commonly used records can be loaded into real-time, customisable stacks for easy browsing in grids or detail.

Live Support

Chat to our service teams within the platform for quicker resolutions to team issues.

Scriptable Functions

Our middleware platform, which allows developers to customise Layer functionality with code, unlocking unlimited potential for extending the system.

Sub Company Management

Set up multiple sub companies, allowing the use of different POs, Invoices and credit notes through out the sales and onboarding journey.

Outlook Add-In

Attach emails to CRM records via our Outlook Add-In for Windows. Log in with your Layer ID to add notes to records directly within Outlook.

Presales Features

Team Resource Planner

Very quickly see the availability and activity of you teams and individual including all appointments, appointment outcomes and phones call tasks.

Telephone Preference List (TPS)

Comply with regulations by subscribing to our integrated TPS service to prevent any prospects with these telephone numbers from being called. You can override the TPS list when you have permission to call the lead.

Scheduled Call Backs

Keep engaged with prospects and customers by scheduling sales, order processing and service related call backs, which appear in users' work stacks as they fall due.

Opportunity Management

Create sales opportunities from within commonly used tasks. Update all opportunity specific tasks, notes, probability stages, quotes and close by dates in one easy to use screen.

Lead to Customer Conversion

Lead records automictically become customer records upon esign, saving time. All lead based notes and tasks will also visible against the customer record.

Lead Reassignment

Manager can permanently or temporarily assign lead ownership and access to another member of the team.

Lead Delegation

Instantly delegate permanent or temporary access of a lead to another member of your team. Great for holiday cover or absences.

Appointment Candidates

Real-time suggestions of who's in the area for appointment bookings.

Appointment Booking

The Layer provides agents with the facility to view availability and book appointments for sales representatives & integrate with Outlook or Office 365.

Sales Features

Product specific PDFs and hyperlinks in quotes

Add custom hyperlinks and or PDF attachments for specific products and services to your quotes. Ideal if you want to share detailed product specifications with a customer but don’t want to clutter up your quote.

Delegated access to lead and customer records

Quickly provide colleagues with time restricted access to your lead and customer records. These records will then be visible and accessible for that period of time by both people. Ideal for holiday cover or escalations.

Quote Duplication

Quickly recreate multiple versions of a quote so that you can give the customer various options across the suppliers you can provide.

Packages

Create packages from the different products and services you provide and choose what items you want to  round up the costs for and then show on the quote and invoice.

Leasing

Configure your lease suppliers and price books in the system allowing you to then show leasing charges along side any recurring charges on a quote, which then flows into the order ready for finance to invoice.

Multiple Appointment Attendees

Access team and individual diaries and book appointments with multiple attendees with built in email work flow.

Multiple Opportunity Owners

Split opportunities between different sales teams, either as a % or a £ value. This then pulls through into the dashboards and reporting and is ideal if you have teams that work together on opportunities.

Order Progress Views

Workstacks and widgets for sales and the processing team to show the status and progress of sales orders with email notification.

Custom Products & Services

This will allow people with the permission to create bespoke products and services which can be added permanently to the price book - ideal for bespoke IT services.

Service Features

Customer & Team Case Updates

Replies to case emails from the customer are automatically added into the case notes with the ability to sweep for external contacts.

Create Contacts Inline

In The Layer you can create additional contacts that may not already be a contact on the fly directly from the email editor and case creation windows.

GDPR Contact prference for Support and marketing

Ability to log both marketing and customer service contact preferences at contact level for GDPR compliance which will limit emails being sent to opted out contacts.

Provisioning Check Lists

In The Layer you can create and define check list steps by case subcategory around your or supplier based processes for resolving customer service issues.

Case Audit Logs

View full audit logs of the changes in case status, owner and on hold times, which are all stored against the case.

Case Management

Customer integrated case management facilities.

Case Breach Reasons

You can create custom case breach reasons and then record them against an over due case and then report on them.

Knowledgebase

Create your own searchable internal or external articles using videos, PDFs and documents which can be added to emails vie the email editor to help with cases and sales.

Auto Create Cases from Emails

Cases can automatically be created from inbound emails and then auto allocated to a category and sub category and a team or user.

Marketing Features

See Campaign Activity Against Lead or Customer

Sales can quickly see all campaigns received by that lead/customer to help spark up a conversation and reason to call.

Multi-Stage Campaigns

Schedule multiple emails and follow up tasks, using trigger dates based on when you want that event to happen.

HTML email campaigns and templates

Simple easy to use interface to quickly build marketing campaigns.

Bespoke targeted campaign data

Build targeted lead and customer data lists around specifics such as contract expiries and renewal dates, old products and services.

Track campaigns and monitor success

Built in tools for monitoring and reporting on campaign opens, links clicked on and email forwards.

Trigger Service Updates from Work Stacks

Build staged campaigns to keep inform customers and keep them updated of any service outages and issues.

Manage campaign element costs

Log and track the costs of each element of a campaign so you know what resources to invest to get the maximum ROI.

Measure ROI on your marketing campaigns

Multiple Campaigns can be logged against an opportunity which is then visible in the sales reporting, giving you the ability to fully measure the success and ROI of you activity.

Stay GDPR compliant

Manage contact preferences at the point of record creation and in life and from within the individual elements of your marketing campaigns.

Finance Features

Hardware Fund Management

Improved hardware fund management and visibility with premature application to sales invoices - HWF anomalies, have to go back to the original SO and update invoice to ensure correct.

Balance and Account On Hold

Warnings are displayed in the record, opportunities and sales orders when the customer has a zero or negative available balance or if the account has been placed on hold.

Reporting Features

Reporting

Sales reporting data is driven from the sales orders which in turn comes directly from the price book items from within the quote. This means your financial and forecasting data is as accurate as it can be and doesn't rely on guesswork from sales.

Daily Updates

Receive daily digest email for sales and service and the ability to create scheduled emails of your favourite work stacks.

Forecasting Reporting

Reduce the time taken to generate the reports for business intelligence and management reporting - bespoke forecasting report and data feed to generate your own reports.

Stock & Ordering Features

Contract End Management

Contract end date at asset level is auto populated from data capture so no need manually populate.

Carriage Charges

Carriage can be added to quotes and is managed on the sales order meaning you can bulk order from the suppliers

Barcode Scanner Integration

Save time by using a bar code scanner to book stock in/out and to create your own bar codes e.g.  IT team can log router details.

Auto Sales Order Creation

Sales orders are automatically created when the customer signed the quote with email notification to the SO team and dedicated SO stacks by category and status.

Batch Asset Updaters

Assets are automatically updated on order conversion and ca be edited in bulk via batch editor.

View some of our recent customer case studies