With so many features available, we've categorised these by module to let you explore the benefits that our platform can have in your business. There's a lot here, so if you're interested in looking at this at a higher level, head over to our What We Do page, or click on the link below.
Use AI to query or summarise notes
Support for EECC including pre-contract summaries and templates
Search for records by any system type, including company & contact names, asset references (IMEI, serial), post code and account number.
Our fluid user interface fits to your browser window so you don't have to squeeze all that data into a fixed width frame.
Use a single set of credentials to log on to all Layer platforms, and securely generate API keys assocaited with these.
Optionally set two-factor authentication to ensure your user logins are valid.
Commonly used records can be loaded into real-time, customisable stacks for easy browsing in grids or detail.
Chat to our service teams within the platform for quicker resolutions to team issues.
Our middleware platform, which allows developers to customise Layer functionality with code, unlocking unlimited potential for extending the system.
Very quickly see the availability and activity of you teams and individual including all appointments, appointment outcomes and phones call tasks.
Comply with regulations by subscribing to our integrated TPS service to prevent any prospects with these telephone numbers from being called. You can override the TPS list when you have permission to call the lead.
Keep engaged with prospects and customers by scheduling sales, order processing and service related call backs, which appear in users' work stacks as they fall due.
Create sales opportunities from within commonly used tasks. Update all opportunity specific tasks, notes, probability stages, quotes and close by dates in one easy to use screen.
Lead records automictically become customer records upon esign, saving time. All lead based notes and tasks will also visible against the customer record.
Manager can permanently or temporarily assign lead ownership and access to another member of the team.
Instantly delegate permanent or temporary access of a lead to another member of your team. Great for holiday cover or absences.
Real-time suggestions of who's in the area for appointment bookings.
The Layer provides agents with the facility to view availability and book appointments for sales representatives & integrate with Outlook or Office 365.
Giacom and Gamma specific broadband checkers that logs the results against the parent record
Ability to automatically attach email replies to originating opportunity.
Ability to set expiry date on funds
Create and manage branded quote templates per customer, vertical, or partner.
Dynamic values are a tool for customising calculations within your quotations and sales orders. By using dynamic values, you can tailor calculations or modify existing ones to align more closely with your specific requirements, and show these in supported areas in the UI.
Add custom hyperlinks and or PDF attachments for specific products and services to your quotes. Ideal if you want to share detailed product specifications with a customer but don’t want to clutter up your quote.
Quickly provide colleagues with time restricted access to your lead and customer records. These records will then be visible and accessible for that period of time by both people. Ideal for holiday cover or escalations.
Quickly recreate multiple versions of a quote so that you can give the customer various options across the suppliers you can provide.
Create packages from the different products and services you provide and choose what items you want to round up the costs for and then show on the quote and invoice.
Use AI to automatically categorise cases
Use AI to recommend responses based on past interactions, knowledgebase articles or similar cases.
Create custom tables to store unique data at customer and case level.
Securely store customer credentials at customer level and access them directly from the case. You can even auto-link TeamViewer for remote access – no more digging around for passwords.
Collaborate better by adding multiple contacts to cases. Replies are tracked, and it even works with Mail Triage – perfect for involving suppliers, partners, and more.
Clients can now track order progress, invoices, assets, and case updates in real time – all wrapped in a secure, access-controlled experience.
Get total control over your SLAs with the ability to assign them by customer, site, asset, or contact. Set custom rules and precedents to make sure the right SLA kicks in, every time.
Allow multiple customer contacts to be linked to a single case with roles or labels.
Notify colleagues inside internal case notes using @mentions. ---- Bring colleagues into conversations and collaborate with them using @mentions
Sales can quickly see all campaigns received by that lead/customer to help spark up a conversation and reason to call.
Schedule multiple emails and follow up tasks, using trigger dates based on when you want that event to happen.
Simple easy to use interface to quickly build marketing campaigns.
Build targeted lead and customer data lists around specifics such as contract expiries and renewal dates, old products and services.
Built in tools for monitoring and reporting on campaign opens, links clicked on and email forwards.
Build staged campaigns to keep inform customers and keep them updated of any service outages and issues.
Log and track the costs of each element of a campaign so you know what resources to invest to get the maximum ROI.
Multiple Campaigns can be logged against an opportunity which is then visible in the sales reporting, giving you the ability to fully measure the success and ROI of you activity.
Manage contact preferences at the point of record creation and in life and from within the individual elements of your marketing campaigns.
Track the ROI and effectiveness of your marketing campaigns
Interactive dashboards with drilldown, filters, and auto-refresh updates.
Sales reporting data is driven from the sales orders which in turn comes directly from the price book items from within the quote. This means your financial and forecasting data is as accurate as it can be and doesn't rely on guesswork from sales.
Receive daily digest email for sales and service and the ability to create scheduled emails of your favourite work stacks.
Reduce the time taken to generate the reports for business intelligence and management reporting - bespoke forecasting report and data feed to generate your own reports.
Contract end date at asset level is auto populated from data capture so no need manually populate.
Carriage can be added to quotes and is managed on the sales order meaning you can bulk order from the suppliers
Save time by using a bar code scanner to book stock in/out and to create your own bar codes e.g. IT team can log router details.
Sales orders are automatically created when the customer signed the quote with email notification to the SO team and dedicated SO stacks by category and status.
Assets are automatically updated on order conversion and ca be edited in bulk via batch editor.
