We partnered with Layer Systems to help tackle our operational inefficiencies. We were using multiple systems, which meant our data was not centralised. We were only using about 10% of our previous CRM, with many manual processes. Layer Systems came in, did a thorough business analysis and took ownership of the onboarding project, and offered continuous support. They did a fantastic job of helping to bring all our data sources together and streamline our workflows and provided us with extensive training. As a result, we experienced a remarkable increase in efficiency across all departments including sales and customer retention. Our data insights are now readily available, and we can easily see key performance metrics across the whole business, and we utilise The Layer to its full potential.