With so many features available, we've categorised these by module to let you explore the benefits that our platform can have in your business. There's a lot here, so if you're interested in looking at this at a higher level, head over to our What We Do page, or click on the link below.
Search for records by any system type, including company & contact names, asset references (IMEI, serial), post code and account number.
Our fluid user interface fits to your browser window so you don't have to squeeze all that data into a fixed width frame.
Use a single set of credentials to log on to all Layer platforms, and securely generate API keys assocaited with these.
Optionally set two-factor authentication to ensure your user logins are valid.
Commonly used records can be loaded into real-time, customisable stacks for easy browsing in grids or detail.
Chat to our service teams within the platform for quicker resolutions to team issues.
Our middleware platform, which allows developers to customise Layer functionality with code, unlocking unlimited potential for extending the system.
Set up multiple sub companies, allowing the use of different POs, Invoices and credit notes through out the sales and onboarding journey.
Attach emails to CRM records via our Outlook Add-In for Windows. Log in with your Layer ID to add notes to records directly within Outlook.
Very quickly see the availability and activity of you teams and individual including all appointments, appointment outcomes and phones call tasks.
Comply with regulations by subscribing to our integrated TPS service to prevent any prospects with these telephone numbers from being called. You can override the TPS list when you have permission to call the lead.
Keep engaged with prospects and customers by scheduling sales, order processing and service related call backs, which appear in users' work stacks as they fall due.
Create sales opportunities from within commonly used tasks. Update all opportunity specific tasks, notes, probability stages, quotes and close by dates in one easy to use screen.
Lead records automictically become customer records upon esign, saving time. All lead based notes and tasks will also visible against the customer record.
Manager can permanently or temporarily assign lead ownership and access to another member of the team.
Instantly delegate permanent or temporary access of a lead to another member of your team. Great for holiday cover or absences.
Real-time suggestions of who's in the area for appointment bookings.
The Layer provides agents with the facility to view availability and book appointments for sales representatives & integrate with Outlook or Office 365.
Centralised management and logging of call backs, reminders and appointments using task specific stacks and dashboard widgets.
The ability to schedule line rental subsidies at quote stage which is taken from the deal profit and then pulled into the sales order and queued for finance to pay.
Supplier SKU can be stored at price book level and used in the quote builder and then pulled in to the sales order and logged against the product or service at asset level.
Increase retention and renewals by creating work stacks and opportunities for cross selling services and products that your customers have with other suppliers using the expiry dates captured at lead creation and account management stages.
Choose the profit sources that you use to report on depending on the stage in the sales process. This can be a manual value where there no quote, the actual quote profit or the true final sales order value.
The sales team can see how their orders are progressing and if there is a blocker i.e. stuck at credit check stage or stock issues and keep the customers updated.
Sales people and their managers can see their performance in real time. Knowing which stage a sale is at I.e. verbal agreement or connected and processed is important. Our performance widgets keep sales people motivated by providing them with key stats on their performance including turnover/ profit/ conversion.
Create and send beautiful electronically signable PDF based quotes and version control and storage using our industry specific CPQ tool to speed up and automate sales process.
Advanced searching of products and services price books, products and services bundle creation, approval manager, Hardware funds and subsidies, Quote Parameters for customer, sales person and quote expiry date.
Choose whether to automatically reopen a case upon receipt of an email from the case contact for a close case or to send an automated email asking to raise another case.
Automatically update the status of a case from an on hold 'waiting on' status to 'In progress' on receipt of a customer email. Meaning you can respond and close off cases quicker.
Have full visibility of the time taken and cost to manage your customer accounts enabling you to prioritise your work loads and focus resources.
Take action on cases coming into mail triage with the ability to auto create or close cases and auto allocate the case to a team and define the category and sub category.
Monitor and manage your response and resolution SLA with porting and provide you with the key service KPI metrics.
Sales can specify classifications at quote stage e.g. New/Port/Migrate, which flows through to orders.
This will allow for category based reporting, quote approval and sales order check lists e.g. 365 License, Vodafone Voice, Horizon License, SIM Free device, IT Hardware and MSA.
You can store multiple accounts numbers against the customer asset in The Layer e.g. SAN & BAN.
Use the time logging feature in our case module to deduct any service or engineering time from a time specified contract e.g. log 3 hrs of support against a 100 hour support contract and then sell additional hours when their balance is running low.
Sales can quickly see all campaigns received by that lead/customer to help spark up a conversation and reason to call.
Schedule multiple emails and follow up tasks, using trigger dates based on when you want that event to happen.
Simple easy to use interface to quickly build marketing campaigns.
Build targeted lead and customer data lists around specifics such as contract expiries and renewal dates, old products and services.
Built in tools for monitoring and reporting on campaign opens, links clicked on and email forwards.
Build staged campaigns to keep inform customers and keep them updated of any service outages and issues.
Log and track the costs of each element of a campaign so you know what resources to invest to get the maximum ROI.
Multiple Campaigns can be logged against an opportunity which is then visible in the sales reporting, giving you the ability to fully measure the success and ROI of you activity.
Manage contact preferences at the point of record creation and in life and from within the individual elements of your marketing campaigns.
Improved hardware fund management and visibility with premature application to sales invoices - HWF anomalies, have to go back to the original SO and update invoice to ensure correct.
Warnings are displayed in the record, opportunities and sales orders when the customer has a zero or negative available balance or if the account has been placed on hold.
Sales reporting data is driven from the sales orders which in turn comes directly from the price book items from within the quote. This means your financial and forecasting data is as accurate as it can be and doesn't rely on guesswork from sales.
Receive daily digest email for sales and service and the ability to create scheduled emails of your favourite work stacks.
Reduce the time taken to generate the reports for business intelligence and management reporting - bespoke forecasting report and data feed to generate your own reports.
Place individual items in stock on an allocation hold, excluding them from any allocation processes and the available stock. Ideal for any returns or fault stock and stock to be regraded.
Integrated stock module with stock take and value, multiple warehouse management for better control.
The Layer invoices can be set up to show serial numbers on them which cannot be done in SF and causes issues for finance
Ability to upload serial numbers and IMEI in bulk from the supplier via templates into stock session which is logged against the asset. Full serial and IMEI search to see related entities e.g. cases when booked in/out.
Dedicated tabs in the sales orders for cases and sales order documents and templates e.g. LOA, survey documents and forms
Improved process for authorising and rejecting sales orders and for sales to manage their rejected orders.
In The Layer you can process and convert parts of orders meaning you can then bill on that basis
Log and managed PAC codes and PAC Expiry dates in data capture which is then stored against the asset on order conversion.
The ability to manage and distribute stock in bulk and to multiple addresses.
