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Remote working is here to stay – not only because advances in technology allow it to, but because it is seen as beneficial for businesses. Businesses who see the benefits of smaller offices or totally remote workforces, which can help their bottom line whilst offering improvements on communication lines that can outstrip an office environment.
If you own, or are responsible for running, small-to-medium sized telecom or IT business, or indeed a larger business that’s going through change, you’ll be aware that a CRM system is key to your success.
Like everything else, CRM technology has to evolve and improve in order to keep up with tech-trends and customer expectations.